The business
IndustraCare supplies first aid kits, medical and care consumables, PPE, workplace safety items and traffic equipment to buyers across the UK. The menu runs through First Aid, Medical & Care, PPE, Workplace, Traffic, Macerators and Brands. A banner promises next-working-day delivery, free delivery from £50 and bulk savings on selected products, and a green Trade & NHS button sits beside the menu.
Two small controls in the header give the audience away. One toggles prices between inc VAT and ex VAT. The other is an account link labelled "Orders & VAT invoices".
What a workplace buyer expects on the invoice
Workplace buyers keep invoices, because someone will ask for them at audit time. A UK VAT invoice has to name the supplier, show the VAT number, carry a unique number and a date, describe each product with quantity and unit price, and give the VAT rate and totals before and after VAT.
Rates matter more here than in most shops. Most first aid and safety goods sit at the standard 20%, but some medical items can qualify for a different rate depending on the product and who is buying, so the rate on each line is part of the paperwork. Purchasing teams also look for payment terms and an order reference they can match to their purchase order. Sellers issue the invoice within 30 days of supply and keep a copy for six years, and a refund needs its own document so the VAT can be adjusted.
The sample invoice in this story uses invented names, addresses and numbers. It shows a trade order for six first aid kits, eye wash pods, sterile dressings and nitrile gloves, with prices shown ex VAT and 20% added at the bottom.
How IndustraCare uses PDF Invoice
IndustraCare has used the app since 2023. Its account holds an order template in the Blue order layout, a separate invoice template, a packing slip, a refund document and a quote. VAT and tax fields are switched on, and invoices are emailed automatically.
Documents are in English and in pounds sterling. Packing slips travel in the box. Invoices travel by email.
The Blue order layout opens with the seller block and VAT number on the left and the order number, date and amount on the right. Billing and shipping addresses sit side by side, with the payment and shipping methods under them. An items table with SKU, quantity and price runs down the page, and a totals block closes it with the subtotal, VAT and grand total. Buyers who need to check a delivery address against a purchase order find both addresses on one screen.
Results
The app has sent more than 25,000 documents since 2023. For a supplier that sells to trade and NHS buyers, every order leaves behind a document with the supplier's VAT number and a clear tax line.
Try it for your store
If your customers file your invoices, PDF Invoice gives them a clear VAT document with every order. Install it from the Shopify App Store and set up your first template.